At Beauty Holics we want you to be satisfied with your purchase. Please read our return and exchange policy carefully before placing your order.
1. Exchange Period
We accept exchange requests within 7 days of receiving your order.
To be eligible for an exchange, the product must:
- Be unused and unopened.
- Be in its original packaging and condition.
- Have all original labels and packaging intact.
- Be accompanied by proof of purchase or order details.
2. Damaged or Incorrect Product
If you receive a damaged, defective, leaking, or incorrect product, please contact us within 48 hours of delivery.
Please provide clear photos or a short video showing the issue and your order details. After verification, we will arrange a replacement where applicable.
3. Change of Mind
If you simply change your mind or order the wrong product, an exchange may be possible within 7 days, provided the product is unused, unopened, and in its original condition.
Return/exchange shipping charges in such cases will be paid by the customer.
4. Shipping Charges
For customer-requested returns or exchanges, all return and reshipping charges will be paid by the customer.
If the product was delivered incorrectly or arrived damaged due to an issue on our side, we will review the case and may cover the applicable shipping costs.
5. Non-Returnable Products
For hygiene and safety reasons, opened or used hair-care products cannot be returned or exchanged, unless the product is defective or was sent incorrectly.
6. Refunds
We primarily offer product exchanges rather than cash refunds. Refunds, where applicable, will be processed after the returned product has been received and inspected.
7. How to Request an Exchange
To request an exchange, contact our customer support with:
- Your order number
- Reason for exchange
- Photos/videos of the product, if applicable
Our team will review your request and guide you through the process.
Note: We reserve the right to decline an exchange if the product does not meet the conditions mentioned above.